Understand work health and safety acts, regulations and codes of practice, and contribute to achieving compliance with this legislation in the workplace.

Plan, draft and finalise a basic document for a broad range of workplace situations.

Design and develop predominantly text-based documents using advanced features of word processing software.

Design and produce various business documents and publications using a variety of computer applications.

Develop spreadsheets through the use of relevant software using formatting, formulae and chart design skills.

Design and produce desktop published documents using technical knowledge.

Informing and involving team members, monitoring and maintaining a safe work environment, implementing emergency procedures, identifying a need for training and maintaining adequate records.

Recognise and interact productively with diversity in the workplace by covering sensitive responses to, and interactions with, all manner of diversity that might be encountered.

Manage appointments and diaries for other staff and supervisors using manual and electronic methods, schedules and other appointment systems.

Develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support.

Gain the skills and knowledge to handle formal and informal feedback and complaints from customers, using discretion and judgement to provide knowledge of products, customer service systems and organisational policies to provide technical advice and support.

Identify needs and monitor service provided to customers, using technical advice and support either in short or long-term interaction.